Daruma FAQ

Creating an account is simple. Just click on the ‘Sign Up’ button in the top-right corner, enter your details, and follow the verification steps.

You can simply use the “Forgot your password?” option visible on the login page. If you encounter any issues with your forgotten password, feel free to contact us through live chat or e-mail.

There may be several reasons why the account has been blocked or disabled. Please kindly contact us through live chat or e-mail so we can help you resolve this issue or clarify the situation.

Firstly, change your password to ensure that you’re the only one who has access to the account. If you have any problems regaining access to your account, please contact us through live chat or e-mail: support@daruma.us, and we will try to help you as much as possible.

In this case, please contact us directly through live chat or e-mail: support@daruma.us. We will try to help you find your account and regain access.

During registration, you’ll need to verify your email address. If you don’t see the verification email in your inbox, please check your spam or junk folder.

When signing in for the first time, you’ll also be asked to verify your phone number. A text message containing a verification code will be sent to the phone number you provided during the initial registration steps.

We support secure payment options including credit/debit cards, and bank transfers. Options may change in the future.

For the purchase process: Credit or Debit Card.

For the redemption process: Bank Transfer or Debit Card. Please note that Credit Card redemptions are not supported.

Simply click on the Wallet Icon, in the top right corner (GC or SC button), and the "Get Coins" option will appear. Click the "Get Coins" button and, select your desired package, click “Pay Now,” and complete the payment using your preferred method.

Firstly, review your financial statement and your recent purchases of Gold Coin packages. If you notice any unfamiliar or duplicate charges, please contact Daruma Support so our team can review the transaction and help resolve it. We encourage you to reach out to us before contacting your financial institution, as most issues can be quickly handled on our end. Please note that Daruma US cannot reverse or cancel purchases initiated by you, and we are not liable for any bank fees imposed by your financial institution related to these transactions.

If refreshing doesn’t work and you still don’t see your purchase, contact our Support Team and provide necessary information about the payment such as the date and time of the purchase, the Gold Coin package you purchased, the purchase amount, any receipt you received, the purchase ID or order number, and any additional details to help us resolve the issue.

Please provide the following details by submitting a request to Customer Support: the date and time of the purchase, the purchase amount, both receipts of the double charge, and any additional information that may help us resolve the issue.

Verification ensures all players meet eligibility requirements and that prizes go to the rightful winner. It’s a standard security step across all legitimate sweepstakes platforms.

You can verify your identity with a government-issued ID, such as a state ID card, driver’s license, or passport. In some cases, we may also request a recent proof of address (for example, a utility bill or bank statement) or other supporting documents to confirm your details.

Sometimes, additional confirmation is needed if your ID doesn’t display your current address or if the system detects a mismatch between your location and registration details. This is a standard verification safeguard and helps keep all accounts protected from unauthorized use.

This usually means the photo wasn’t clear or didn’t show all the details. You can upload a new photo taken in good lighting, making sure all four corners of the document are visible and the text is readable. If you’re unsure why it was rejected, contact our Support team and we’ll help you through it.

Once your documents are uploaded, most verifications are completed within 24 hours. You’ll receive an email notification as soon as the review is complete.

Yes — your privacy is protected at every step. Files are encrypted, reviewed only by authorized staff, and retained securely for verification purposes. We never share, sell, or disclose your personal information to any third party. Verification is used solely to confirm your eligibility and protect your account from unauthorized activity.

You can enjoy gameplay using Gold Coins anytime. However, to redeem Sweepstakes Coins for prizes, your identity must be verified first. This ensures compliance with eligibility and prize distribution laws.

You can claim free Gold Coins through Daily Rewards by logging in every 24 hours. Additional Gold Coins can also be earned through gameplay and by participating in promotions listed in the Promotions tab.

Gold Coins expire automatically if they haven’t been used in any game for 60 consecutive days.

All new players receive a Welcome Bonus of 20,000 Gold Coins (GC) and 1 Sweeps Coin (SC) as soon as their registration is successfully completed and verified.

Simply complete your account registration and log in for the first time. Your bonus is added automatically.

Once your envelopes are received, our team will manually credit your account. Due to high processing volumes, this may take up to 3 months. We appreciate your patience as we work to improve our turnaround times.

Daily Free Spins: Awarded once per day for logging in.

Free Rounds: Triggered during gameplay as part of the slot’s built-in bonus features.

We offer a wide variety of games. Discover them on your own by going into the Casino section.

No! Our site is completely free-to-play, and you can play just for fun with Gold Coins whenever you want.

We cooperate with many different providers, but some games you’re looking for might not be available yet. Don’t worry — they may appear in the future, but we cannot guarantee it. For now, we recommend exploring other games; you may find something you like.

No, you cannot win real money in the games, but you can redeem prizes with your Sweepstakes Coins.

All results are based on a certified RNG, which means outcomes are always random. There are no patterns or strategies; it’s all based on luck.

Start by refreshing the page or restarting your browser. If the problem persists, take a screenshot of the error message and reach out to Customer Support for assistance.

Slow or laggy performance usually happens when your internet connection is unstable or there are too many tabs or apps open. Try refreshing the page, closing other programs, or switching to a stronger Wi-Fi or wired connection for smoother gameplay.

If your games are taking longer than usual to load or not loading at all, don’t worry - this can happen for a few reasons, and it’s usually easy to fix.

● Refresh the page or log out and back in.
● Clear your browser cache and cookies.
● Temporarily disable VPNs or ad-blockers, as they can interfere with game performance.
● Make sure you’re using a supported, up-to-date browser (Chrome, Edge, or Firefox are recommended).
● Open the game in an incognito or private browsing tab to rule out browser extensions affecting performance.
● If playing on mobile, try switching between Wi-Fi and mobile data to see which connection is more stable.
● Check that your internet connection is strong and working properly.
● Close any unnecessary background apps or processes to free up system resources.
● Ensure your device software is fully updated.
● Restart your device.

Responsible game means ensuring your gaming experience remains enjoyable, safe, and under control. Daruma fully supports and endorses responsible social gameplay and provides players with the tools and information needed to help them play responsibly on all types of gaming platforms.

Responsible game is important because it helps ensure gaming remains a fun, safe, and positive experience. It prevents excessive or harmful behavior, promotes healthy balance, and supports players in maintaining control over their gaming habits.

Players can use features like purchase limits, timeout periods (cool-off), and self-exclusion programs to manage their gaming activity responsibly.

Self-exclusion is a tool that allows you to take a break from the platform to manage your gameplay. You can choose a temporary period (days, weeks, or months) or an indefinite period.

To activate self-exclusion, contact Support at support@daruma.us. Once started, the period cannot be reversed until it expires. During self-exclusion, your account will be deactivated, and you will not receive marketing messages or emails.

Purchase limits allow you to set financial boundaries for your account to manage spending. Once set, these limits help you keep your spending within your comfort zone and prevent overspending.

If you feel you may have a social gameplay problem, you can contact Daruma support or seek help from independent organizations such as: https://www.gamingaddictsanonymous.org/

You can reach us anytime through live chat, the Help Center request form (https://daruma-support.zendesk.com/hc/en-us/requests/new), or by emailing us directly at support@daruma.us.

Our customer support is available 24/7, including weekends and holidays.

Live chat: Usually within minutes

Email (support@daruma.us): Within 12-24 hours

The Daruma Help Center has FAQs, guides, and troubleshooting steps.